Following a dispute over a late-night order Mumbai bizman has alleged harassment and threats from a Blinkit delivery partner and further alleging that the quick-commerce platform failed to protect customers.
One Harsh Gupta Madhusudan has shared the incident
on X .
Harsh Gupta Madhusudan has further tagged Blinkit, its parent company Zomato and CEO Deepinder Goyal while detailing the ordeal faced by his family. Madhusudan shared that the delivery partner had cancelled the order after it had already been delivered, without providing any explanation.
He claimed the delivery agent later demanded payment directly from him, referring to it as “his money”.
Madhusudan said they ordered late last night (pre-paid order of
₹ 4658 or so) and they received the order. The delivery man then, for some strange reason, cancelled the order. The company then automatically initiated a refund, which will be processed on January 2,” he wrote on X.
They have told the company many times to cancel the refund if needed, as they have already consumed some of the items. They said it’s a process, etc. They have also said that if they get the refund, will immediately reimburse to the company again. The situation turned even worse when the delivery partner tried to visit his residence. Madhusudan further added that the delivery man has repeatedly and angrily tried to come to their house, shouting for ‘his’ money. But the company is telling them that even when the refund is processed to pay them again (and not the delivery man).”
When the society’s security guard didn’t let the delivery partner in, Madhusudan alleged that the delivery partner sent others – believed to be fellow delivery workers – to his place.
“He sent his ‘friends’ (I think also delivery boys) when he wasn’t at home, saying they just wanted to ‘talk’ – the friend threatened domestic help and his wife, who luckily did not open the door.
Madhusudan further said that he is not revealing the delivery partner’s identity, but will do so if needed.
Adding that the company is now saying take care of your family’s safety before asking, they are exploring all options, but is this how Zomato, Deepinder Goyal, deal with their customers and leaves them in the lurch?
Madhusudan also clarified that he had no intention of keeping any items without paying for them, adding that his order history would reflect this.
He said, “You want to blacklist someone or not, that is your call. We order from you and pay you, and your terms with the delivery people are with them. We have no intention of taking one paisa of the item without paying – our order history will confirm the same.”
Alongside his post, the Mumbai customer shared a screenshot from the Blinkit app showing that a refund of Rs 4,658 had been initiated and was scheduled to be credited to his UPI account by January 2, 2026.
He even forwarded screenshots of his conversation with the Blinkit Support team. In the chat, he shared that his order was delivered, but the delivery partner initiated a cancellation.
“My delivery partner delivered the order and now wants to take it back. He initiated a cancellation while delivering my order!” Madhusudan wrote in the chat.
He further wrote, “I am getting threat calls at 5 am in the morning for no fault of mine. Please do not accept orders at this hour if they cannot be executed.”
In response, the Blinkit support team apologised for the experience and asked to connect over a call to better understand the issue.
Blinkit described the incident as “extremely concerning” and acknowledged the distress caused to Madhusudan and his family.
“This is extremely concerning, and we understand how distressing and unsafe this situation must feel for you and your family. Your safety is a top priority for us,” the company responded to his post.
Blinkit added, “We’re urgently reviewing this matter internally and will get back to you with an update as soon.”
News Edit KV Raman
