Air India passengers stranded for over 10hrs; delay and lack of information on flight from Bengaluru to Mumbai
Air India passengers stranded for over 10hrs; delay and lack of information on flight from Bengaluru to Mumbai
Flight disruptions are a challenging aspect of air travel, and this incident highlights the significance of effective communication and prompt action by airlines in such situations. Transparency and empathy towards passengers can significantly reduce their inconveniences and frustrations during delays.
Passengers, including elderly individuals, had a distressing experience as an Air India flight bound for Mumbai from Bengaluru faced an unexpected 10-hour delay at Kempegowda International Airport (KIA).
Frustrated travelers were left waiting near the departure gates with no clear information about the cause of the delay, leading to growing unease.
As per undisclosed sources the initial technical problem with the aircraft was resolved, but owing to completion of the work shift for the staff in charge of the flight, there was a delay in updating the passengers.
Subsequently, the replacement staff also faced delays, exacerbating the situation and leaving passengers without any official information or assistance.
Originally scheduled to depart on Sunday evening, flight AI 610 eventually left Bengaluru in the early hours of Monday. The airline crew allegedly detected a technical issue in the aircraft just moments before takeoff, but they failed to promptly update the situation to the passengers, resulting in confusion and chaos at the departure gates.
Meanwhile, on Sunday night, Air India attempted to alleviate the situation by accommodating some affected passengers on an alternate flight to Mumbai, while the remaining passengers were offered accommodation until the AI 610 flight was ready for boarding on Monday morning.
One among the passengers, Sheetal, expressed her frustration on social media, recounting the ordeal and noting that the flight eventually departed at 5.30 am on Monday. Throughout the entire delay, the airline ground crew failed to updates, leaving passengers uninformed on the reasons for the delay and the estimated departure time.
It will not be out of place to mention that the harrowing 10-hour delay of Air India flight AI 610 from Bengaluru to Mumbai underscores the importance of clear communication channels and efficient crisis management in the aviation industry.
Airlines must prioritize passenger satisfaction and ensure that contingency plans are in place to handle unexpected delays professionally and with utmost care.
News Edit K.V.Raman
