‘Shark Tank India’ judge Anupam Mittal slams IndiGo for ‘inhumane’ treatment of passengers
‘Shark Tank India’ judge Anupam Mittal slams IndiGo for ‘inhumane’ treatment of passengers
Shaadi.com CEO Anupam Mittal besmirches IndiGo Airlines for its treatment of passengers, citing significant flight delays and lack of amenities.
Mittal expressed annoyance over delays exceeding 45 minutes on a Delhi to Mumbai flight, where passengers endured discomfort without air conditioning. Likewise, his return flight from Mumbai to Delhi faced a delay of over two hours, with no refunds offered.
Citing Flight delays pompt Outcry. In a post shared on social media platform X, Mittal recounted his ordeal aboard an IndiGo flight from Delhi to Mumbai, which was delayed by more than 45 minutes while passengers were left sitting on the tarmac without air conditioning, ostensibly to cut costs. He further detailed a delay of over two hours on his return flight from Mumbai to Delhi, where passengers were not provided with any recourse for the inconvenience.
What happened to you IndiGo Mittal questioned in his post, tagging the Directorate General of Civil Aviation (DGCA) and calling for action against what he deems as “inhumane” treatment by the airline.
IndiGo apologises to Anupam Mittal in response to his criticisms, attributed the delay on the Delhi-Mumbai route to a medical emergency, expressing apologies for any inconvenience caused. The airline emphasised its understanding of the importance of passengers’ time and the potential impact of such delays on their travel plans.
The low-cost carrier headlined and has been facing a barrage of complaints recently, ranging from flight delays to inadequate onboard services. Mittal’s public criticism adds to the mounting pressure on the airline to address these issues promptly.
Meanwhile, reactions to Mittal’s post have been varied, with some users suggesting the need for increased competition in the airline sector to improve service standards.
Mittal himself heaped praises on alternative carrier Vistara for its impressive service amidst his return journey, underscoring the importance of healthy competition in the industry.
IndiGo’s response to Mittal’s grievances reflects a broader effort by the airline to address customer concerns and uphold its reputation amidst growing dissatisfaction among passengers.
News Edit K.V.Raman
